Solving playback issues

[RokuTakashi]

We appreciate the response, @DelilahDarkpelt

We'll ask for one additional information so it can be passed along to the appropriate Roku team for closer investigation. Kindly provide the following:

• Tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID).

We look forward to hearing back from you.

All the best,
Kash

[DelilahDarkpelt]

I get
Issue ID C9-486-415

Thank you!

[RokuTakashi]

We value your quick responses, @DelilahDarkpelt 

The information you provided will be passed to the appropriate Roku team. Once more information is heard back from them, an update will be provided here.

In the meantime, if there's anything you would like to be assisted with, please feel free to reach out to us.

All the best,
Lash