Solving playback issues

[RokuDanny-R]

@Rfgroff

Thanks for the post.

It doesn't look like you've provided the device serial number/device ID on your Roku device as we had previously requested.

Please be aware that replies to email notifications from the Community do not get posted.

Thanks,
Danny

[RokuDanny-R]

@enndot

Thanks for the post.

What Roku model device are you using?

For troubleshooting information regarding overheating, we would recommend taking a look at our Support page here: Fix an overheating issue

Please keep us posted and we will be able to assist you further.

Thanks,
Danny

[Wren73]

Our Roku Stick is overheating like so many others have as seen here. SN:C13819835846. Please let me know how to avoid an issue. It already has an HDMI extender and is not against anything on the TV. This is obviously a Roku Stick issue, not the TV or environment as the stick is hot and nothing around it is (open air). Please email my instructions. I do not wish to purchase new Roku sticks every time your product begins to fail.