Help

Solving playback issues

Find troubleshooting tips and resources for Roku playback speed issues, HDCP messages, power issues, and more. Join the community discussion for assistance.
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
RokuDanny-R
Retired Moderator
‎12-12-2022 06:25 AM

Re: On screen alert message: Your Roku device is overheating, what can i do ?

Jump to solution

@Rfgroff

Thanks for the post.

It doesn't look like you've provided the device serial number/device ID on your Roku device as we had previously requested.

Please be aware that replies to email notifications from the Community do not get posted.


Thanks,
Danny

Danny R.
Roku Community Moderator
0 Kudos
RokuDanny-R
Retired Moderator
‎12-12-2022 06:26 AM

Re: On screen alert message: Your Roku device is overheating, what can i do ?

Jump to solution

@enndot

Thanks for the post.

What Roku model device are you using?

For troubleshooting information regarding overheating, we would recommend taking a look at our Support page here: Fix an overheating issue

Please keep us posted and we will be able to assist you further.


Thanks,
Danny

Danny R.
Roku Community Moderator
0 Kudos
Wren73
Newbie
‎06-29-2023 09:38 AM

Re: On screen alert message: Your Roku device is overheating, what can i do ?

Jump to solution

Our Roku Stick is overheating like so many others have as seen here. SN:C13819835846. Please let me know how to avoid an issue. It already has an HDMI extender and is not against anything on the TV. This is obviously a Roku Stick issue, not the TV or environment as the stick is hot and nothing around it is (open air). Please email my instructions. I do not wish to purchase new Roku sticks every time your product begins to fail.

Labels