Solving playback issues

[Bruceyboy]

Last night an alert message appeared on the tv screen saying our Roku device was overheating. What causes this, what can be done to remedy the problem ? Thank you. Bruce. 

[makaiguy · Accepted solution]

Roku's help page on this issue:

https://support.roku.com/article/226794787

[Bruceyboy]

The advice given on the Roku answer pages (via the link shown below) was very helpful, thank you. Bruce. 

[mbe3]

I don't have a Roku player, it's a Roku TV.

[alimaj]

My Roku Premier Model 3920X recently started sending the on-screen alert message that it was overheating.  It is not in a cabinet, is well-ventilated and overheats within minutes of turning on the TV.  The Roku help page was not helpful because it basically says to stop using it.  Is there no other solution?

[MartyFins]

My TV started sending me the message "Your Roku device is overheating" for the first time Friday, July 15th. I unplugged it & today (7/17/22) I can't even get the TV to turn on. I don't know what to do.

[renojim]

@MartyFins, you have an actual Roku TV (not a Roku device connected to a TV) and you got the overheating message?  I didn't even know that was possible.  You might want to contact the TV's manufacturer.

Where to get support for your Roku TV™ | Official Roku Support

[Michelle3]

@renojim 

As far as I know, it’s not possible for an actual RokuTV set to display the overheating message.  Only stand-alone Roku devices can overheat and display the overheating message.  

~ Jordan

[YAH]

It IS possible for a Roku TV to say that it is averheating.  That is happening to us, and our tv is placed under a ceiling fan! You touch the TV and it is not hot anywhere.  This is starting to look like a programming update gone wrong.

---

@Michelle3 wrote:

@renojim 

As far as I know, it’s not possible for an actual RokuTV set to display the overheating message.  Only stand-alone Roku devices can overheat and display the overheating message.  

~ Jordan

---

[Michelle3]

@YAH  

Well I guess I never knew that either. Thank you for the specific information.

~ Jordan