Solving playback issues

Find troubleshooting tips and resources for Roku playback speed issues, HDCP messages, power issues, and more. Join the community discussion for assistance.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Re: [OS 11.5] Roku Ultra Roku devices Keep Losing Sound or Picture

Jump to solution

Model 4800RW - Roku Ultra

Serial number: X01000MNVDFF

Software Version 11.5. build 43122-C2

Still happening on YouTube TV and YouTube proper...  on my 1080P TV

To get sound back, I go and check for updates and then have to system restart. So very ANNOYING!  

My other TV instead of losing sound loses its picture (it is a 4K TV) and you have to reboot the tv and the box to get it back. It is the same model Roku and same Software.

Happened twice in the past hour because I got a phone call and had to pause!

0 Kudos
fatty44
Binge Watcher

Re: [OS 11.5] Roku Ultra Roku devices Keep Losing Sound or Picture

Jump to solution

I have multiple Roku Ultra's and same is happening on all with YouTubeTV audio stopping after a pause.  Where is the fix???

fatty44
Binge Watcher

Re: [OS 11.5] Audio stops working after long pause

Jump to solution

RokuDanny-R has there been fixes for this yet?

0 Kudos
DJY1
Newbie

Re: [OS 11.5] Audio stops working after long pause

Jump to solution

I’m wondering if there’s actually anybody from Roku involved in this forum?   This seems to quote a product crisis. I’m sick of rebooting Rokus every time I fast forward and rewind and I lose sound

RonL1
Binge Watcher

Re: [OS 11.5] Audio stops working after long pause

Jump to solution

It sure doesn't look like they care... as long as they keep selling them.  I do li,e how well. They upscale, but the loss of sound is certainly terribly annoying.  

Pennylanea
Streaming Star

Re: [OS 11.5] Audio stops working after long pause

Jump to solution

I have the exact same problem. Trouble shoot it with support. Nothing fixed it. It started when I got it. Roku has done nothing. No replacement even though it’s still under factory Warrentee. So I guess I have to deal with it for a year until the insurance kicks in. 

0 Kudos
eckertd
Binge Watcher

Re: [OS 11.5] Audio stops working after long pause

Jump to solution

Danny,

The problem is happening more frequently.  Now a much shorter pause will result in the audio cutting out.   Can you please let us know that ROKU is working on a fix?

is there anyway to send a picture of this info?   Annoying having to type it out…..

Model 4800x

serial # x01000w9 t29 m

sofrware version 11.5.0 build 4312-c2

timeatamp 2023-01-18t03:01:08z

id 9m-024-661 

0 Kudos
Pennylanea
Streaming Star

Re: [OS 11.5] Audio stops working after long pause

Jump to solution

I believe they know it’s a problem because of all the complaints. They finally got back to me on replacing the ultra Roku. But after reading about all the similar complaints. I told them I want a different model. I’ll will post what their reply was on here 

eckertd
Binge Watcher

Re: [OS 11.5] Audio stops working after long pause

Jump to solution

I have seen absolutely no attempt at a resolution.

Happened again.

model 4800x

serial # x01000w9t29m

software version 11.5.0 build 4312.-c2

timestamp 2023-01-18t04:06:32z

issue I’d 9m-024-726

0 Kudos
eckertd
Binge Watcher

Re: [OS 11.5] Audio stops working after long pause

Jump to solution

And again!

shall I keep reporting when it happens or is someone at ROKU on top of this?

model 4800x

serial # x01000w9t29m

software version 11.5.0 build 4312.-c2

timestamp 2023-01-18t04:55:35z

issue Id 9m-024-775

0 Kudos
Need Assistance?
Welcome to the Roku Community! Feel free to search our Community for answers or post your question to get help.

Become a Roku Streaming Expert!

Share your expertise, help fellow streamers, and unlock exclusive rewards as part of the Roku Community. Learn more.