Solving playback issues

[gbrendle12]

I did a factory reset and started everything over in the middle of installing the channels. It stopped and said error not enough space

[RokuTakashi]

Hi, @gbrendle12 

Thanks for posting here in the Roku Community.

We came across your post where you mentioned that you had encountered an error message on your Roku device related to not having enough memory, and we're here to help. The common troubleshooting step that resolves this issue is to delete the channels that you rarely use and perform a system restart. Please be guided on the instructions below for the troubleshooting step:

1. Navigate to the channel tile on the Roku home screen, press the star (*) key on your remote, and choose "Remove channel".
2. Next, restart your device from Settings > System > Power > System Restart (If you do not see a Power submenu, skip to the next step).

Once this is performed, you can now access your channels without having the error message pop-up on your screen. 

We hope this works, and let us know if you have further concerns or inquiries.

Best wishes,
Kash

[Jamie1958]

Hello what if my remote does not have a star button

[renojim]

@Jamie1958, all Roku remotes made in at least the last 10 years have a * button.  It was briefly marked with an i, but that was a long time ago.  You can also use the mobile app as a remote which certainly has a * button.

Roku Mobile App - Free for iOS® or Android™ | Roku