Solving playback issues

[bzkiii]

I am experiencing the same issue with Roku 3, except I dont even get to the welcome screen.  It was working fine, and then all of a sudden- poof! I have tried on several TVs and devices and it will not show up. 

[RokuERey]

Hi @bzkiii,

Thanks for the post!

We see that you're experiencing this behavior on Roku 3, and we'd like to know more about it.

Could you please tell us a bit more about this? What are the steps to reproduce the issue? How are you powering your device? Have you tried using a different HDMI cable to see if you're still seeing the same issue?

With better understanding, we'll be able to work further on this.

Thanks,

Rey

[bzkiii]

Hi @RokuERey 

As outlined earlier: the device is powered using the AC adapter. I have tried multiple outlets, multiple TVs, multiple HDMI cables, etc. On all screen based devices the Roku is failing to output both picture and sound. 

I have done a hard reset and nothing. All I get upon it powering up is a series of two light blinks on the front of the unit

[atc98092]

@bzkiii the Roku 3 is a ten year old device. It's entirely possible it has simply failed. While it's still "supported" by Roku, that simply means they still offer OS updates. But I expect this will be the next player that  is declared legacy and no longer supported. 

My suggestion is to try it on a different TV, simply to ensure the TV isn't the problem. If it's still doesn't work, it's died. Time for a replacement, 

[bzkiii]

@atc98092 if you notice, i said specifically that i have tried this on multiple tvs. same issue. Also it being old is a poor excuse for it to **bleep** out out of the blue.  

[atc98092]

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@bzkiii wrote:

@atc98092 if you notice, i said specifically that i have tried this on multiple tvs. same issue. Also it being old is a poor excuse for it to **bleep** out out of the blue.  

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I did miss that, sorry. But ten years for a consumer electronic device isn't unusual at all for a sudden failure.