Issue Tracking Board

[Katatawnic]

Wow, I'm sorry!  That's gotta be so frustrating.  Just the YouTube issue has been driving me mad.  But I mostly watch YT, not much else, so my TV routine has been completely hijacked.  And since I'm disabled and housebound, I don't have much to do besides watch TV.

I used to create and maintain web sites, and if there were glitches in updates that testing overlooked, the first thing I'd do was to roll it back to the previous version until I had the update fixed and working properly.  This is what Roku should do.

[PikeBishop]

I've got the same problem except it is on the Streambar Pro and it all started with the latest software upgrade (?).  I can get YouTube to play the videos if I use the app built into the Samsung TV and it works on every other device (phones, tablets, etc).  Every other app works properly (Netflix, Prime, BritBox, Acorn, Tubi). My secondary set-up using the smaller Streambar works as it should

[nickcamp]

Same problem here

[kid_fullerene]

appreciate you sharing your experience as well, I think you just saved me about $100, as I was considering buying a Pro as a workaround for the standard Streambar .. but I'll just wait to see if there's an answer before throwing $$ at it!  I also remember reading that there was some kind of talk that YouTube was making some of their stuff load slower on competitive platforms for some reason or another - not sure if this issue has anything to do with what is going on .. but an interesting coincidence at least??

maybe something to do with adBlock?  https://www.reddit.com/r/youtube/comments/195gd0n/youtube_running_slow/  

can't help but wonder..

[RokuTakashi]

Hi, Community users.

Thanks for posting in this thread regarding the issue you have encountered with YouTube playback after the update.

Can you please provide us with the details requested by @RokuArjiemar in this thread? Our team would like to collect this information so our team can investigate this issue further.

We hope for your response along with the requested details.

Best wishes,
Kash

[Katatawnic]

@kid_fullerene, I don't use ad blockers.  I pay for YouTube Premium, because I absolutely hate ads and watch a lot of YouTube videos.  Plus, I don't think that ad blockers are even available for Roku streaming channels.

[PikeBishop]

Model: 9101R2 - Roku Streambar Pro

S/N: YL00C0785772 (#k624C785772)

Software Version: 14.0.4

Build: 12221-95

Device ID: 3K624C785772

GC version: 12.4.17

Issue Report Tracker ID:  72-415-785

[PikeBishop]

Forgot this:

YouTube App Info: YouTube version 2.23
Build 115025174

[Katatawnic]

Why can't the software team just roll the OS back to the previous version until they can figure out the problem with this version?  That's what I did when I used to manage web sites and an update had bugs.

This is getting ridiculous.  We paid for a product that is not working.  Now we're just sitting around waiting for someone to fix what they broke.  If this many people replied to this thread, I know there are many more who haven't come to this forum.

[RokuTakashi]

Hi, @PikeBishop 

Thanks for keeping us posted.

We appreciate you providing the details we requested. Please be advised that we have forwarded your concern and information to the appropriate Roku team for further investigation.

Your patience and understanding are greatly appreciated.

Best wishes,
Kash