I have tried every fix suggested. All streaming services fail to give picture, sound only. Last update on Feb.11 at 1:47pm. Can we expect a software update soon to resolve problem?
Thanks for the post.
Can you please specify the issue you are experiencing? What Roku model device are you using? What are the steps to reproduce? What specific troubleshooting steps have you already taken to try to resolve the issue? Have you tried connecting the Roku device to another HDMI port on your TV as well as switching out the HDMI cable?
With more detailed information, we will be able to assist you further.
Thanks,
Danny
RokuSanny-R,
Thanks for quick response. My TCL TV is Model 40FS3750. As to steps taken, I think I've tried them all:
I have not tried another HDMI cable. If I can find a spare, I will try.
TV recognizes signal strength as "Good" Service from Hotwire Communications with speed test measured at:
Hope to resolve soon
RocuSanny-R
This is follow-up to my last posting.
I replaced the HDMI cable and and plugged it into the port I have been using as well as another. Sorry to report no improvement. I continue to get cable TV but when I attempt to stream on any service (including the Rocu channel) I get sound only.
I welcome any guidance