Solving playback issues

[HelpfulDad]

I wasted weeks with support a year ago when a so-called “upgrade” suddenly prevented Disney+ from playing 4k content on my 4k TV because Roku OS inaccurately reports TV capabilities to the app.  And also weeks with so called “support” trying to get excellent Internet results from a wired link to a modem that shows ping of 6 and 940 Mbps with any other device.

Roku is third tier and I’m being helpful to everyone so they don’t waste any time trying to fix this substandard device and certainly not to buy another. 

[Michelle3]

---

@HelpfulDad wrote:

I wasted weeks with support a year ago when a so-called “upgrade” suddenly prevented Disney+ from playing 4k content on my 4k TV because Roku OS inaccurately reports TV capabilities to the app.  And also weeks with so called “support” trying to get excellent Internet results from a wired link to a modem that shows ping of 6 and 940 Mbps with any other device.

Roku is third tier and I’m being helpful to everyone so they don’t waste any time trying to fix this substandard device and certainly not to buy another. 

---

I seriously think you’re making that so-called “Roku OS inaccurately reports TV capabilities to an app” statement up, as none of the sources based on Roku devices state this.  In fact, you may need to check the display resolution settings on your Roku device.  ~ Jordan 

[nhadfield]

So I got the 4640.  I have Dolby digital but only the front right and left speakers are lighting up on my receiver. 

[nhadfield]

Got it working

[ToolmanJoe]

Is there a solution to this?  I battle with the Roku regularly.  It seems to randomly revert to PCM 2.0 channels.  I have to go to audio and toggle between auto and custom, DTS, DD+, etc.  Eventually, I usually get it working then it randomly goes back to 2.0.  It's very frustrating.  If I stream through my Samsung TV or Sony Bluray player, I have no problem getting DD+ 5.1 pr Atmos but the Roku rarely decodes the audio properly.  Any advice?  I'm using a Roku Premier 4K player and an Onkyo NR-777 receiver.

[atc98092]

@ToolmanJoe my recommendation is to connect the Roku directly to the Onkyo and not rely on ARC sending the audio back to the AVR. There's no good reason to connect devices directly to the TV when you have a capable AVR for handling the sound and HDMI switching. My Ultra players are connected directly to my AVRs and I never have audio issues. 

[ToolmanJoe]

I should have changed the subject.  My Roku is connected directly to the Onkyo Receiver.  The TV doesn't do any switching.  The problem is the Roku randomly stops outputting DD+ and reverts to 2.0.  I'm not sure why.  I got it working again by changing output to stereo, then back to custom, Dolby Digital and Dolby Digital Plus.  Sometimes I have to toggle it 3 or 4 times before it works though.  It's rather frustrating.  I'm wondering if maybe I have a bad Roku Box. 

Thanks,

Joe

[atc98092]

I haven't seen that happen, but my Premiere is connected directly to a TV so nothing more than stereo needed. I haven't had any issue with my two Ultra players that are connected to AVRs. They both output 5.1 (or 5.1.2 Atmos on one of them) without any issues.