Solving playback issues

[monkmanri]

its on two rokus when i do it this is what comes up

make/model  3820r2  streaming stick 4k

issue id 9g-422-825

software version/build  13.1.4   150-e6

serial # s057345eh79g

gc version  12.4.17

esn x025007ehy9g

the other is model/make 3941x2  roku express 4k+

serial number x0220065wvmh (s0hak485wvmh)

software version/build 14.0.4  12221-e4

gc version 12.4.17

issue id   mh-422-826

[RokuTakashi]

Hi, @monkmanri 

Thanks for keeping us posted.

We appreciate you for providing the information we have requested regarding the current issue of the NFL app. Please be advised that we have forwarded the details to the appropriate Roku team for further investigation.

We greatly value your patience as we work on resolving this matter.

Best wishes,
Kash

[Skymanl]

Once you subscribe to an app, you can't remove it until the subscription ends. The option to remove the app is not displayed.

I finally was able to get a support chat agent to acknowledge the app is not working. They told me to try back in 24 hours, that was two days ago, and as of this morning, I still get the buffering ring and back to the Home page. 

I cancelled my subscription, so I won't get charged for November, at which point I will delete the app. I thought of trying to get a refund for the time lost in October, but figure it's probably a waste of energy so I won't bother with reloading the app either.

[HiSupport]

It's the only app that won't allow me to remove and reinstall. Everything else works fine.

Model: 3820X - Streaming Stick 4K

Serial: X01700P1WKYY

Device ID: S08Y41C1WKYY

Software version: 14.0

[RokuTakashi]

Hi, @HiSupport 

Welcome to the Roku Community.

Thank you for supplying the information we requested about the ongoing issue with the NFL app. We have taken the necessary steps by forwarding your details to the appropriate team at Roku for a thorough investigation.

Please rest assured that we are actively working to address this issue and will keep you updated on any developments.

We appreciate your understanding and patience.

Best wishes,
Kash

[RokuMaryEF]

Hi Community,

Thanks for reporting the issues you were experiencing with the NFL channel. We understand how frustrating this can be for fans trying to catch the action.

Update (10/23): NFL has identified a solution and is implementing it to fix the crashing issues soon. We'll continue to monitor the situation and provide updates as the solution is rolled out.

Thank you for your patience and understanding!

Best regards,
The Roku Community Team

[RokuMaryEF · Accepted solution]

Hi Community,

We wanted to provide an update regarding the recent NFL streaming issues some of you were experiencing on Roku devices.

As of October 24th, we believe the issue has been resolved.

If you continue to face any problems with NFL content on your Roku, please let us know in the comments below. Your feedback is crucial in ensuring a smooth viewing experience for everyone!

Thank you for your patience and support!

Best regards,
The Roku Community Team