Solving playback issues

[ppope001]

The reset works until you request going to another channel such as youtube - then it goes back to unable to receive audio.  so this fix does not correct the root cause

[RokuTakashi · Accepted solution]

Hi, @ppope001

Thanks for posting, and welcome to the Roku Community.

We appreciate you for sharing this information with us. Have you tried performing a system restart to resolve the issue? If not, we recommend performing it by navigating to Settings > System > Power (skip if no sub-menu) > System Restart. After this, kindly check if you notice any improvements.

If the issue persists, please let us know and we'll further assist.

All the best,
Kash