Solving playback issues

Find troubleshooting tips and resources for Roku playback speed issues, HDCP messages, power issues, and more. Join the community discussion for assistance.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Rab1
Newbie

New Streambar Pro playback issues - need help before I have to return it

I am having the exact issue. Apple TV+ is the worst, but also happening in Starz and Hulu periodically. I'll try uninstalling and reinstalling the apps and graduate to a full factory reset. Of note, when it happened in Netflix once the Netflix app at least did the buffering logo (red circle with %) - all the others lagging/skipping audio is EXACTLY how its been described by everyone here. Sounds like an aux cord half pulled out cracking and popping, no sound, and video keeps playing. Then the whole system seems to freeze. I also just bought this a few weeks ago and while I love the idea, the lagging is really bad. Considering a return as well if some firmware updates aren't made. 

0 Kudos
1 REPLY 1
RokuEuniceL
Community Moderator
Community Moderator

Re: New Streambar Pro playback issues - need help before I have to return it

Hi @Rab1,

Greetings and welcome to the Roku community!

We appreciate you bringing this to our attention. Kindly be advised that we have passed along your information and concern to the appropriate Roku team. They will investigate the issue further to solve it. Once more information is available, rest assured that we'll provide an update in this Community thread.

We appreciate your patience and understanding in the meantime.
Best regards,

Eunice

Eunice L.
Roku Community Moderator
0 Kudos