Solving playback issues

[RokuTakashi]

Hi, @Lemonhead 

Welcome to the Roku Community. 

We understand that you've encountered an issue with the Netflix app, and we're here to help. Kindly follow the instructions below to troubleshoot the issue.

1. Navigate to the channel tile on the Roku home screen, press the star (*) key on your remote, and choose "Remove channel".
2. Next, restart your device from Settings > System > Power > System Restart (If you do not see a Power submenu, skip to the next step).
3. Once your player/TV starts up again, go to "Streaming Store" on the Home screen, and add the channel back once more.
4. You may also refer to this link: How to resolve a channel playback issue | Official Roku Support

If the issue persists after performing the steps above, we'd like to collect for more details regarding the issue. Please provide the following information below:

• Roku device model, serial number, device ID, and OS version. (this can all be found in Settings > System > About)
• Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
• Channel build version

Your response will be helpful so that this issue will be addressed.

Best wishes,
Kash

[K9Unbridled]

Pressing the home and then back button 5 times does nothing on my Roku stick. 

Netflix crashes and needs to be fixed.

[K9Unbridled]

Didn't work

[renojim]

@K9Unbridled, just to be clear, the Back button is next to the Home button.  It's not the left arrow, the rewind button, or the instant replay button.

[RokuTakashi]

Hi, @K9Unbridled 

Welcome to the Roku Community.

We understand that you are having the same issue as reported by other users in this thread. Can you please provide the requested information I have posted above this thread? It will be a helpful contribution to our investigation about this issue.

We hope for your response in this matter.

Best wishes,
Kash

[thissux77]

Exactly my problem, what's the cure? Either Netflix or Roku has to go.

[thissux77]

With so many people having this problem, what is Roku doing??? I'm about done with these clowns.

[RokuTakashi]

Hi, @thissux77 

Thank you for your post in the Roku Community.

We appreciate you bringing the Netflix issue to our attention, and we are here to help. Troubleshooting is a standard procedure for resolving app-related issues. We recommend following the steps below:

1. Navigate to the channel tile on the Roku home screen, press the star (*) key on your remote, and choose "Remove channel".
2. Next, restart your device from Settings > System > Power > System Restart (If you do not see a Power submenu, skip to the next step).
3. Once your player/TV starts up again, go to "Streaming Store" on the Home screen, and add the channel back once more.
4. You may also refer to this link: How to resolve a channel playback issue | Official Roku Support

If the issue persists after performing the troubleshooting steps, we kindly ask that you provide the details below:

• Roku device model, serial number, device ID, and OS version. (this can all be found in Settings > System > About)
• Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
• Channel build version (This can be found by selecting the channel on the Home screen and pressing the * button).

We hope to hear back from you with updates on what you find out.

Best wishes,
Kash

[Burfords]

this is happening with my streaming box as well!

[RokuTakashi]

Hi, @Burfords 

Welcome here to the Roku Community.

We understand the issue you have experienced with the Netflix app crashing on your Roku TV, and we're here to help you address it.

Kindly refer to the earlier post in this thread. We recommend following the troubleshooting steps included to resolve the problem at hand. If the issue persists, we'd like to ask for the details requested so our team can investigate on this matter further.

We hope for your response along with updates on what you find out.

Best wishes,
Kash