Solving playback issues

[lolson]

I started having the NFL app fail to execute boot up a few days ago on my Westinghouse 58" model WR58UX4019 TV Serial number YN003P768900. It did boot once yesterday 11-23-24 but today, it will not complete the boot up of the app, just goes back to the home screen over and over. I did a full system reset and verified updates were current, but the same issue exists. I can boot the app up on the TCL TV with no problem so it appears to be related to my Westinghouse model only at this time.

[santosponce]

I followed the support steps and it did not resolve the issue.  I am able to stream on phone, but not any Roku device.  Please advice.  

[mwoodrowt]

It's Nov 24th and the issue has not been resolved.  Open the app on Roku TV, and it spins around for a second, then goes back to the Home screen.   I'm on version 5.0 build 72.

Any advice that tells me to remove the NFL app and reinstall can't be done because uninstalling is not listed as an option for the NFL app.  My choices are:

Move app

Move app to top

Manage subscription

Check for updates

Close

When I check for updates it says I'm up to date.  What do you advise I do to fix this?

[Got]

My app Will not load neither and seems to only happening in the roku

[JC1205]

Not working, tried all of the above. Works fine on my phone, appears to be a Roku issue, please fix.

[sugsug]

works online, works on phone, doesn't work on roku

Tried deleting and reinstalling app, didn't help

[Swild60569]

This did not work for me.  

[Akenaten42]

Same issues as all the others.  This is Sunday 11/24 at 4:48PM CST

The NFL App crashes seconds after I attempt to load it. The NFL wheel spins for a few seconds, the normal menus appear for a second or two on the left side and then it goes back to the home screen.  It was working during the early games but started dying with the late afternoon games.

Roku Model TCL Roku TV 75S455

Software Version: 14.0

Ser. #: X012001DHS3G

Device ID: S0JXF21DHS3G

NFL App: V 5.0, Build 72 up to date when try to check for updates although i see others with build 73?

[TheDarkKnight]

Same problem, Roku. NFL app looks like it's going to load then cuts back to Roku home screen. Please fix! Seems this is affecting a lot of people!

[RokuTakashi · Accepted solution]

Hi, Community users.

We got your reports regarding the issue with the NFL app that crashes on your Roku devices.

Our team will be conducting an investigation regarding this issue, and we kindly request your cooperation.

To assist us in the investigation, we kindly request you to provide the following:

• Roku device model, serial number, device ID, and OS version. (this can all be found in Settings > System > About)
• Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
• Channel build version (This can be found by selecting the channel on the Home screen and pressing the * button).
• Photo or Video referring to the issue.

The information we gather in this thread will be significant to our investigation in addressing this issue promptly.

Note: We will mark this post as "Solved" for visibility.

We hope to hear back your responses along with the details requested.

Best wishes,
Kash