Solving playback issues

[Jagman628]

Weather channel app crashes after logo and clouds back to the desktop. I’ve tried everything listed numerous times , this is the only app that reacts this way. I do have a paid subscription, which reports successful after log in passwords ,but kick right back Roku homepage

I’ve contacted Weather channel tech support, it’s been 2 weeks. Unacceptable., I can’t be the only one experiencing this , after the last update. 

[RokuJechealR]

Hi @Jagman628,

Thanks for your first post in the Roku Community!

We understand that you are having a channel playback issue. We'd be glad to check more to see how we can assist! We recommend starting here to troubleshoot channel issues.

Follow these steps:

1. Navigate to the channel tile on the Roku home screen, press the * key on your remote, and choose "Remove channel."
2. Next, restart your device from Settings > System > Power > System restart (if you do not see a Power submenu, skip to the next step).
3. After your Roku device restarts, visit the Roku channel store and add the channel again.

See more tips and troubleshooting steps for this type of issue here.

Please keep us posted on what you find out!

All the best,

Chel

[Jagman628]

Thank you for the feed back. Unfortunately as requested I am experiencing the exact same problem. Removed Weather channel app. Performed power cycle of Roku. Reinstalled Weather Channel app, via my Roku account, Opened the app, was greeted with the log on screen , compiled my email along  with password. Received a momentary successful screen with a check mark . And Bam!! Back to the Roku Home Screen.  I’m  Ready for the next troubleshoot procedures. 

[RokuJohnB · Accepted solution]

Hi @Jagman628,

Welcome to the Roku Community!

We understand that you're having a problem with your Weather channel. Help is here. If the issue persists on one channel after attempting the troubleshooting steps and videos from other channels play fine, contact the channel provider's customer support team to report the issue and get help. Channels on Roku are maintained by the channel developers themselves. In this case, there's likely an issue within that specific channel that needs to be addressed with an update from them.

If there is anything else we can do to help you, please let us know.

Best regards,

John

[Jagman628]

Thank you John, I do appreciate all the due diligence done to resolve this problem. I have reached out to you the Weather Channel technical support approximately 2weeks ago A ticket was created, and email communication has been established.We shall see how engaged there customers support technical service is.I will leave this ticket open , to post further comments, and received communication with the Weather Channel. 
Thank you for your help,

[jfh2]

When I select The Weather Channel, the channel's logo appears then disappears. I have a yearly subscription expiring in Feb. 2024 I guess the moral is to never pay for a yearly subscription

[Jagman628]

I was in contact again today , they rest assure that a software update is presently in the works .. I Agee, with you on not subscribing annual .  Thanks