Solving playback issues

Find troubleshooting tips and resources for Roku playback speed issues, HDCP messages, power issues, and more. Join the community discussion for assistance.
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Chr1sH4ll
Reel Rookie

Re: My new Roku Ultra keeps losing its HDMI connection to my TV

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God bless you! I was going through the Hue Sync Box. My Roku Ultra could tell it was connected to Dolby Vision capable TV, but Sunc box was not... once I read your post, I bypassed Sync box, forced 4K HDR, and then reconnected to Sync box. BOOM! 

Now why this started happening randomly after 6 months, who knows.

Bozopolis7734
Binge Watcher

Re: My new Roku Ultra keeps losing its HDMI connection to my TV

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The fix of switching display from Auto to actual resolution has worked here so far. I had opened a return ticket. I'll wait for a few days. I still have a 1080p TV so that's what I selected. It was losing signal quite often on auto. Several hours since I switched it and way better. Thank!

Bozopolis7734
Binge Watcher

Re: My new Roku Ultra keeps losing its HDMI connection to my TV

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Spoke too soon. It's doing it again. Oh well...

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RokuKariza-D
Retired Moderator

Re: My new Roku Ultra keeps losing its HDMI connection to my TV

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Hello @Bozopolis7734

Thanks for posting here in the Community.

Here are the steps we would recommend to fix the issue you're experiencing:

  1. The video cable is not connected properly or the cable is faulty
    • Check that the video cable is firmly connected to the back of your Roku player and to the HDMI or composite connector on the TV. If you have a Roku Streaming Stick, then make sure it is firmly connected to the HDMI connector on your TV.
    • If you can, check to see if you have a faulty cable by connecting your Roku player with a different cable.
  2. There is a problem with the TV
    • If you can, try connecting the Roku player to a different input on the TV to see if the problem is with the connector on the TV.
    • If you can, try connecting the Roku player to a different television to see if the problem is with your Roku player or the TV.
  3. If all else fails…
    • Disconnect and reconnect all cables including the power cable.

Let us know if there's any difference after.


All the best,
Kariza

Kariza D.
Roku Forum Moderator
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miadlor
Streaming Star

Re: My new Roku Ultra keeps losing its HDMI connection to my TV

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Stop giving us your expert generic response from your Roku trouble shooting steps.

The latest issue is a result from the 11.0 update. 

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Ak4567727
Newbie

Re: My new Roku Ultra keeps losing its HDMI connection to my TV

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I have this problem consistently.  I tried following your instruction but I am not finding those options under Advanced display Settings… 

I am surprised a Roku rep hasn’t weighed in.

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Chr1sH4ll
Reel Rookie

Re: My new Roku Ultra keeps losing its HDMI connection to my TV

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What have you tried? What are you having trouble with; I’ll try to help.

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Chr1sH4ll
Reel Rookie

Re: My new Roku Ultra keeps losing its HDMI connection to my TV

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Roku’s are not terribly expensive compared to the level of technology you are getting. My guess, they don’t have a lot of full time people to answer questions. They create a user forum like this so we can assist one another. If you will post the steps you have tried; maybe we can help you get things sorted.

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Lokjaws
Channel Surfer

Re: My new Roku Ultra keeps losing its HDMI connection to my TV

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When are your choices in Advanced Display Settings? 

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Lokjaws
Channel Surfer

Re: My new Roku Ultra keeps losing its HDMI connection to my TV

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What kind of TV do you have and which setting did you use in the Roku Advanced Display Settings? @Bozopolis7734 

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