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ESBuchman
Level 7
‎01-31-2023 09:30 AM

My Roku express 4k keeps a purple light and it does not respond, my tv does not detect it either

Hi, I am trying to get support for this same problem. My Roku express 4K is not responsive and has a purple light. It is plugged into the wall as its power source. The serial number is X01600N5Y6CJ. Please advise. Thank you.

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RokuDanny-R
Roku Employee
Roku Employee
‎02-01-2023 10:44 AM

Re: My Roku express 4k keeps a purple light and it does not respond, my tv does not detect it either

@ESBuchman

Thanks for the post.

If you are having an issue with an irresponsive Roku device, have you already tried a factory reset to see if the issue persists?

For more information about how to factory reset a Roku device, visit our Support page here: System restart or factory reset your streaming device

Please keep us posted what you find out and we will be able to assist you further.


Thanks,
Danny

Danny R.
Roku Community Moderator
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