Solving playback issues

[ESBuchman]

Hi, I am trying to get support for this same problem. My Roku express 4K is not responsive and has a purple light. It is plugged into the wall as its power source. The serial number is X01600N5Y6CJ. Please advise. Thank you.

[RokuDanny-R]

@ESBuchman

Thanks for the post.

If you are having an issue with an irresponsive Roku device, have you already tried a factory reset to see if the issue persists?

For more information about how to factory reset a Roku device, visit our Support page here: System restart or factory reset your streaming device

Please keep us posted what you find out and we will be able to assist you further.

Thanks,
Danny

[Jgoerty]

I have replaced both the HDMI cable and the power cord (with wall plug in).  Nothing works.

[RokuTakashi]

Hi @Jgoerty,

Welcome to the Roku Community!

Thanks for informing us about this issue, and we would like to know more about it so we can assist. Could you please tell us more about the specific issue you're having? When did you first notice this issue? Also, what Roku streaming device are you currently using?

Your response would be much appreciated.

All the best,
Kash