Solving playback issues

[JawnRyan2o07]

One of my Roku Expresses just keeps pausing. It not buffering and it will immediately start playing when I unpause it. This is happening on any channel I am watching, but for troubleshooting sake, I went ahead and uninstalled and reinstalled Netflix and its still doing it. I've also tried rebooting it quite a few time with no success. I tried to contact support, but my device isn't eligible? I find that kinda weird, so decided to see if anyone else had this issue

Thanks,

John

[RokuJohnB]

Hi @JawnRyan2o07,

A warm welcome here in the Roku Community!

We understand you're having a problem with the Roku Express+. We're happy to assist you further. May we know how far is your Roku device from your network router?

We'll wait for your response.

Thanks,                                                                                                                                                    John

[JawnRyan2o07]

My router is about 4 feet away

[RokuJohnB]

We appreciate the information that you have provided to us, @JawnRyan2o07!

We will be pleased to help you further with this Roku Express+ issue that you are experiencing. Please try the steps below.

1. Press the Home button on your Roku remote.
2. Scroll and select Settings.
3. Select System.
4. Select Power. If you do not see a Power submenu, skip to the next step.
5. Select System restart

Let us know how it works, and we will continue to assist you further.

Best regards,                                                                                                                                        John

[JawnRyan2o07]

I went ahead and restarted everything, but Im fairly certain this is not a network issue. Its not buffering, its pausing. Im sitting here with the remote in my hand, and everytime it pauses, ill unpause it and it will be good for like 5-10 mins. It is like someone else is using another remote and pausing it, but that's not possible. I also just noticed it acted like the back button was pressed as it exited the TV show I was watching.

While rebooting everything, I did notice the roku is being powered via a USB on the TV. I went ahead and swapped it to a USB block plugged into my 120v wall socket. Will watch it some more and report back.