Solving playback issues

[Amarius]

I was watching a show on Hulu then I clicked the next episode option and that’s when it went dark. I thought it was the normal black screen issue so I used the reset sequence and that didn’t work I unplugged it and held the power button for a minute and plugged it back in but that didn’t work. I factory reset it but that still didn’t work I seen a video saying it may be the back light strips so before I buy anything I wanted to confirm if that’s the issue.

[makaiguy]

@Amarius-

Onn Support contacts
http://onntvsupport.com/#product_support-2
1-844-334-2355

[RokuKariza-D]

Hey @Amarius

Thanks for posting here in the Community!

Have you tried contacting the TV manufacturer to inquire further? I'd suggest starting there to see what options or suggestions they can provide. Each Roku TV manufacturer provides direct support and warranty services for their products running the Roku OS.

You can reach Onn Support using the number and link provided by @makaiguy above.

We appreciate your understanding.

All the best,
Kariza

[Amarius]

Thank you I will contact them