Solving playback issues

[RokuDanny-R · Accepted solution]

Hi everyone,

Thanks for the posts.

If you are having an issue with a low power message and are using the provided power cable and adapter, please send me a PM with your Roku account email address, and include the serial number of the Roku device from Settings>System>About along with a summary of the issue you are experiencing. I'll be able to assist you further from there.

Thanks,
Danny

[Danadoo4u]

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@RokuDanny-R wrote:

Hi everyone,

Thanks for the posts.

If you are having an issue with a low power message and are using the provided power cable and adapter, please send me a PM with your Roku account email address, and include the serial number of the Roku device from Settings>System>About along with a summary of the issue you are experiencing. I'll be able to assist you further from there.

Thanks,
Danny

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[personal information removed] Where do I find rogue serial #?

[Paul9902]

[personal information removed]

Model # 3900x

  c3395e415183

[vpollock14]

I am experiencing the same issue. Brand new Streaming Stick+ plugged into HDMI port and directly into the wall using the supplied power adapter. Still getting low power message. Please help.

[vpollock14]

Serial Number 215049048504

[deniseella]

I am plugged into the wall using original power cord and continually get kicked off Roku. I don't really trust a new Roku power cord--its obviously a problem with your equipment since its happening to so many people.

[personal information removed]

Serial #: #YG00HT74819

[Vlc]

Low power

[gjhinc]

Yep. I'm using a 2amp output USB charger. Yep. I've tried several cables. Model: 3900X "the serial number of the Roku device from Settings>System>About" how exactly am I going to accomplish that with the Insufficient power message box obscuring the navigation screen???

[RokuDanny-R]

@Paul9902 @vpollock14 @deniseella 

Thanks for the information.

For future reference, when providing personal information, please send that in a PM. We highly recommend not posting personal information in a public place.

I have passed along your information to our Support team. They will follow up and assist you.

Thanks,
Danny

[RokuDanny-R]

@Vlc @gjhinc 

Thanks for the post.

Please send me a PM with your Roku account email address, and include the serial number/device ID on the Roku device along with a summary of the issue you are experiencing. I'll be able to assist you further from there.

Thanks,
Danny