Solving playback issues

[VJ32]

Dear Roku Team, 

I bought Roku Stick in Florida - tested it was all working perfectly. Now I moved back to Germany and Live TV is not working anymore - all channels are black. The intention was to stay in touch with US culture and keep improving my language. I tried to use US VPN server from here, but it also doesn't work thru VPN - live TV is black. Any suggestions?

[RokuTakashi · Accepted solution]

Hi, @VJ32 

Thanks for posting, and welcome to the Roku Community.

It appears that you came across an issue with a Roku device region incompatibility. This means that your Roku device has been activated in the U.S. and is currently being used in another region. 

In addition, the Roku Live TV Channel Guide is currently unavailable in your current region. Thus, the black screen appears when trying to access some contents.

We hope this clarifies your concern, and feel free to let us know if there's anything we can do to assist you further.

Best wishes,
Kash

[VJ32]

I see the reason, but it doesn't resolve my issue.