Solving playback issues

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Dgkineard
Newbie

Keeps going back to Roku main menu

What is the answer to her question because I don’t see anything and it’s two years later.

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1 REPLY 1
RokuKarla
Retired Moderator

Re: Keeps going back to Roku main menu

Hello @Dgkineard

Thanks for reaching out to the Roku community!

We'd like to take a closer look to see if there's anything else we can suggest to help.

Does the issue only occur on a specific channel or all channels on your Roku device? Have you already tried checking for a manual software update on your Roku device to see if that helps the issue you are experiencing?

To check for a manual update, navigate to Home > Settings > System > System Update > Check Now.  Restart your Roku and check. 

Keep us posted from there if you need additional help.

 

Regards,
Karla

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