Issue Tracking Board

[M00seu3]

I'm moving on to NVIDIA SHIELD  

[BillJuv]

So why mark it as solved if there is no solution yet? Nice work Roku. Apparently the solution is something besides Roku to watch Tablo.

[TommyBut]

I have A Tablo and 3 Roku boxes; at first everything worked fine.  A couple of weeks ago the Roku on the older TV stopped playing recordings and playing antenna TV programs. I select them, they look like they start to play and then go back to the program selection screen.  However, the 2 other on the newer TVs, play the Tablo recordings' just fine.  The older TV Is a LG 42PJ350 and it is not 4K.

 I have tried the following:

• Reset the Roku box. No change
• I have unplugged the Roku box for an hour and re-plugged it back in.  No change
• I have unplugged the TV for an hour and re-plugged it back in.  No change
• I have uninstalled the Tablo app and reinstalled it.  No change
• Replaced the Roku Express 4K with a Roku Express 4K+.  No change

Help, I don't know what to do next.

[egoetz3]

This temp workaround from Tablo support worked for many of us, but not all: In the settings for the Roku device, go to Audio → Digital Output Format → Custom, then make sure Dolby Digital is selected for the Dolby section. Can leave DTS off. Then go back to the Tablo app and try again. I hope you have the good luck with it that I did.

[twferg]

Worked for me as well. The specific configurations of equipment for which it doesn't serve as a temporary fix should help the Roku developers to id the root cause.

[Mitch63]

This is so on point! The work around only applies to a few! The majority of us are still without sound! As soon as I find a competitor for Roku I'm dumping you and will advocate for others to do the same!

[cherno93]

I also had no sound after the workaround but fixed that by changing my TV's HDMI audio input format to bitstream from PCM. MY TV is LG. 

[BMitch_5513]

Ok I found a fix for my LG tv's 

I think others have said change the HDMI input mode.. so I went to do that and the option was greyed out.. 

So to get it ungreyed out.. I selected the Roku input and then pushed the gear for settings on my LG remote.. that way I was able to select between PCM and bitstream. 

PCM was already selected so I chose bitstream and wallah.. it worked. Now down to one Sharp TV to figure out!

Good luck!

[blondie2]

We are trying to get our Sharp TV to work as well.  Please post if you find a solution.  Thanks for everyone's input.

[biagio143]

Tablo gave me the same instructions, but unfortunately only the video is playing now with no audio.

Thanks for sharing though! More than we can say for ROKU!