Solving playback issues

[Mbroo51858]

Well when will you fix this issue?  Days, weeks, months or never?

[johnnygo]

4th Gen 4 Tuner

Like everyone else with Roku's, I cannot watch any live channel. I can see the thumbs of what I recorded but cannot watch the recordings. I can watch everything on my Android phone and my Smart LG TV. If this helps, I can watch the streaming channels listed above the Tablo channels.

I have one exception and perhaps this data is useful for Roku. Of my five TV's and five Roku's, I have one TV that can see it all. It is a Samsung LED model UN24H4000BF made in 2017. It can watch live and the recordings. Why can this TV work with 4 of my 5 Roku's? I tested all the Roku's on every TV.  The one Roku that does not woronthisTV is the 3810X Streaming Stick+. The TV freezes with that stick. It loads Roku home screen and then freezes.

Here are my Roku's;

Model: 4801RW – Roku Ultra

SN: X01000V7CMFS

Device ID: SODD3187CMFS

Software version: 14.0.4

Build: 12221-DE

Tracker ID: FS-425-696

TV: Panasonic plasma TH-50PX600U, Mfg date Dec 2006

Model: 4200X – Roku 3

SN: 1GU49U083165

Device ID: no category for this

Software: 14.0.4

Build: 12221-04

Tracker ID: 65-425-698

TV: Samsung plasma model PN43D450A2, Mfg date Feb 2011

Model: 3810X – Roku Streaming Stick+

SN: YH007D949409 (2139A7949409)

Device ID: 2139A7949409

Software version: 14.0.4

Build: 12221-50

Tracker ID: 09-425-701

TV: Panasonic LCD model TC-L32X, Mfg Date: Sept 2009

Model: 4801RW – Roku Ultra

SN: X01000N4MUGL (SODD31D4MUGL)

Software version: 14.0.4

Build: 12221-DE

Device ID: SODD31D4MUGL

Tracker ID: GL-425-703

TV:  LG Plasma model 42PQ30-UA, Mfg Date: Dec 2009

Model: 3920X – Roku Premier

SN: YH0054060119 (K42075060119)

Software version: 14.0.4

Build: 12221-91

GC Version: 12.5.25

Device ID: none

Tracker ID: 19-425-757

TV: Samsung LED model UN24H4000BF, Mfg Date: May 2017. ***** THIS IS THE TV THAT ALL ROKU’S WORK EXCEPT THE ROKU STICK *****

Let's get this issue fixed!

ohn 

[rotablo]

Exactly the same issue.

[dizzy06]

same issue in Arizona.   Please solve soon.

[dizzy06]

Please update on progress to fix

[GO2]

This is exactly what is happening to my 2 roku express 4k+.  When will they fix the problem?

[BanjomanF]

I have the issue of not being able to play most channels (either recorded or OTA) from my 4G Tablo DVR through the Roku app. This began suddenly several days ago.

Issue ID 32-426-108

Roku device model, serial number, device ID, and currentsoftware version:

3810X, YH00D8839832, 21504D839832, 14.0.4 build 12221-50

Channel build version and TV Make/Model:

I don’t know what “Channel build version” is or how to find it. TV is Panasonic TC-P42S30.

Specific troubleshooting steps taken:

At Tablo Support’s suggestion, I switched Roku Audio “Digital output format” to “Custom” and disabled DTS. This allowed me to play recordings and OTA, but there was no sound.

[JCh5]

Same problem!

4th Gen. Tablo

Model: TF1284B-01-CN

Firmware: 2.2.52

[Tlschmidt]

Rollback to the prior version. There are thousands of users impact by this.

[Anonymous]

Add us to the list of unhappy customers that can not use the features of our system because of the latest update.  We need a fix, this has been going on too long.