Solving playback issues

[Mig20]

Having the same issue here for months. Details to come...

Roku device model - 

serial number - 

device ID - 

software OS/version - 

What channel - 

what version/build is the channel that is having the issue - 

Tracker ID when this issue occurs - 

A photo or video clip - 

[Mig20]

Having the same issue here for months.

Roku device model - 3940EU

serial number - X01600GJPTR2

device ID - S07U21AJPTR2

software OS/version - 12.5.5 4174-CR

What channel - ITVX

what version/build is the channel that is having the issue - 3.12

Tracker ID when this issue occurs - n/a

[Puppyspal]

As requested

3810EU - Roku streaming stick+

S/N YH005R984560

version 12.5.5 build 4174-50

Channel ITVX Version 3.12 Build 0

Tracker ID 60-136-272

[RokuTakashi]

Thanks for providing the requested information, @Mig20 @Puppyspal 

We'll forward the details we have gathered to the appropriate Roku team who'll investigate this matter further. Our team will review this case, and updates will be provided once more development has been conducted regarding the investigation.

We hope for your patience and understanding as we work on this.

Best wishes,
Kash

[Mig20]

Managed to get a issue report too

[RokuTakashi]

We appreciate you keeping us posted, @Mig20 

The information you have provided will be sent over to the appropriate Roku team as an update. We'll keep you posted on further developments on the investigation.

Your patience and understanding is highly appreciated.

Best wishes,
Kash

[Puppyspal]

ITVX now has a build number of 3.13 and the problem seems to have been corrected.  I have watched several programmes now and they have played all of the way through.

[Mavison]

I agree that ITVX 3,13 build 0 seems to cure the problem here - with the same RokuOS 12.5.5 build 4174 where I had the problem with ITVX 3.11 biuild 1.

So it would seem ITVX was the culprit - despite their claims to me that it was not them!

[bryolm]

Has this problem been resolved ?

Been watching a series on ITV X over the last few days and I seem to no longer have the problem of 'Freezing' after the last ad break.

Nothing has changed equipment wise and I think I still have the same software version.

Anyone else dad this ?

[Mavison]

@bryolm: What version is your ITVX ? (Select it in the Roku home page, then press *)