Solving playback issues

[Kyrylo]

I can’t turn off “store mode” There is no this function in the settings of the TV or the Roku itself. Resetting to factory settings does not help. I've read a million forums and tried everything possible. Samsung TV. Model 3810x roku streaming stick+

[makaiguy]

It is the Samsung TV that is in store mode, not the attached Roku.  Separate Roku streaming devices don't have a store/demo mode.

See if this Samsung page helps: https://www.samsung.com/us/support/troubleshooting/TSG01201503/

[RokuRey-V · Accepted solution]

Hi @Kyrylo,

Thanks for reaching out here in the Roku Community.

In addition to what @makaiguy provided, you will need to use the Samsung remote control to disable this feature. Here are the steps to follow.

1. Navigate to General Settings
   - Navigate to and open Settings, and then select General.
2. Navigate to Usage Mode Settings
   - Select System Manager, and select Usage Mode.
3. Set the mode to Home Mode
   - If required, enter a PIN. It is usually 0000. Then, select Home mode.

If there are any additional issues or worries you would like to address, please don't hesitate to let us know.

Regards,
Reyn