Solving playback issues

[BillieAnnie]

The “serious” was a mock. Who in there right mind would do that on such a cheap device? Where is your TV mounted? Above a furnace? Again I own 4 Roku sticks. None ever overheat. I of them are just sitting there behind the tv. 

[wannagosleddin]

BillieAnnie my Roku is no where near a furnace (mock). I bought a new stick and will give it another chance.

[RushMan856]

Count yourself lucky, if yours isn't overheating.  Some of the earlier models used a chip that was susceptible to overheating than newer models which run cooler. 

And if you read my comment from January 6th, I explain the defect - over time, the heat sink compound inside the device changes shape and no longer makes contact between the chip and the internal metal foil, meant to dissipate the heat. 

As for modifying a cheap device, 50 bucks is a lot of money, to keep throwing out the window.  Why would anyone keep buying defective goods when an inexpensive fix permanently repairs the problem?

As for your snarky "furnace" comment, the overheating happened in winter time, when it was 66F in my house.

[BillieAnnie]

@RushMan856  Sure dude. 👍🏻 There are millions of Roku sticks sold across this country with zero issues. If my Roku was ever over heating and out of warranty in the garage it would go. No ordinary person is going to glue a CPU heat sink and fan onto a $50 little stick. Heck people can’t even turn on their TV’s without needing tech support. You took your Roku apart and looked inside. Do you really think the average person is going to do this? Seriously? Time is money. The time an effort you spent into modifying your Roku isn’t worth it. It would take me about 20 minutes to run to Best Buy, Target or Walmart and pick up a new Roku and be streaming in a fraction of the time it took you, 

[RokuDanny-R]

Hi everyone,

Thanks for the posts.

For more information about how to prevent your Roku devices from overheating, we would recommend taking a look at the information provided by our Support page here: Fix an overheating issue

Please keep us posted what you find out.

Thanks,
Danny

[rokszurk]

To deal with the problem of my Roku Premier device overheating I've tried to order a free HDMI extender, as advised. But every time I complete the form, including the Serial Number 026298A528473 that is on my Roku Premiere device, and click Continue, I get back the warning that the SN, which I've checked again and again and again and again, is incorrect, and have to start completing the form all over, only to find that the system again rejects the SN. What can I do? 

[Z06]

@rokszurk  The HDMI extender is for Roku Sticks. Not a Premier box. The Sticks sit against the tv causing some to overheat. Yours can sit on an entertainment center away from the TV. 

[renojim]

@rokszurk, the extender is only available (and useful) for a Roku stick that plugs directly into the TV without the need for an HDMI cable.  It would accomplish nothing for your Premiere, hence why it's not available.  If you've relocated your Premiere to where it gets better air flow and it still overheats you should look into a warranty return (assuming it's still under warranty).

Step by step instructions for returns and warranty replacements | Official Roku Support

[rokszurk]

Thanks for the explanation. My Premier box does sit away from our TV yet, for the first time in using the Roku Premier over two years, we got a warning on the screen that it was overheating, and that I should lookup what to do, where I found the advice to get an extender. Following your explanation, I'll just have to keep unplugging it every time the warning re-appears and the device feels hot.

[Z06]

@rokszurk  How old is your Roku? What is the model number? You may just want to replace it. Any device that is working will produce heat. Is your Roku near a heater? Near any source of heat?