Hi MichelleB76,
Thanks for sharing that with us!
If the issue persists from one channel after attempting the suggested by RokuLianna, videos from other channels play fine, contact the channel provider's customer support team to report the issue and get help.
Channels on Roku are maintained by the channel developer themselves. In this case, there's likely an issue within that specific channel that needs to be addressed with an update from them.
You can reach them here: Netflix support
Thanks,
Karla
Having same problem with Netflix on two new 4K sticks and three year old Ultra Netflix error tvq-st-106.. No problem on laptop or Android tv. Have tried EVERYTHING suggested in the past 10 pages of posts except switching to Firestick. Evrything has been updated, restarted, uninstalled, installed, refreshed multiple times. This is not my first rodeo.
Half hour on the phone with Netflix (they told me I didn't know how to enter my password - really, there are upper and lower case letters? Didn't know that, sheesh!- and then that it was an ISP problem. Sure after three years there's a sudden ISP problem.
For some reason Netflix platform and Roku devices in my house won't talk anymore. Both parties have some responsibility here; so fix it. If I have to replace three Rokus with Firestick, I won't be coming back.
No help from Roku I guess.
