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TAML
Reel Rookie

How to fix CBS News app not loading live news

I am using the “CBS News” app. I’ve removed, updated Roku, restarted, and re-downloaded the app to no avail. It still will not load. Any suggestions greatly appreciated.

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RokuLianna
Retired Moderator

Re: How to fix CBS News app not loading live news

Hi @TAML,

Thanks for the posts.

If you have tried removing, updating, restarting, and re-downloading the CBS News app on your Roku device and it still does not load, here are some additional troubleshooting steps you can try:

  • Clear cache and data: Go to Settings > System > Advanced system settings > Storage > CBS News app > Clear cache and Clear data. Then, try launching the app again.
  • Check internet connection: Make sure your Roku device is connected to the internet and has a strong and stable connection. You can try resetting your modem and router or connecting to a different network to see if that resolves the issue.
  • Check for software updates: Make sure your Roku device is running the latest software update. To check for updates, go to Settings > System > System update > Check now. If an update is available, install it and try launching the app again.
  • Contact CBS News support: If none of the above steps work, you can reach out to CBS News support for further assistance. You can find their contact information on their website or in the app store listing for the CBS News app.

We hope it helps!


Warm regards,
Lianna

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