Solving playback issues

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albfawi
Newbie

How do I resolve channel playback issues

Good, I have a problem with my roku TV, this only happens in Roku Channel, when I put a reproduction, the screen is not reproduced in black and returns to the beginning, it only happens in Roku Channel, any help will be useful

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2 REPLIES 2
RokuMary-F
Community Moderator
Community Moderator

Re: How do I resolve channel playback issues

Hi @albfawi,

Thanks for posting in the Roku Community!

Thanks for letting us know about the behavior you are seeing with Paramount + with your Roku device and we're sorry to hear that you've been having this trouble with playing content. 

We want to perform a few steps to make sure we are providing the best service. Try the steps below to help resolve the problem.

  1. Remove the channel from the Roku device
  2. Power cycle the Roku device, by disconnecting it from the power cable and reconnecting the device back to power.
  3. Re-add the channel back to the Roku device

If the issue persists, please refer to the support article here for additional troubleshooting steps: How to resolve a channel playback issue | Official Roku Support

Please let us know if the issue is fixed or reply back to the thread for further assistance, we will be glad to help you.


Best regards,
Mary

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makaiguy
Community Streaming Expert

Re: How do I resolve channel playback issues

@albfawi-

I'm sorry, I don't understand what you mean by "when I put a reproduction, the screen is not reproduced in black and returns to the beginning"

Can you explain in more detail?

 

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

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