Solving playback issues

[RokuEmmanuel-D]

Welcome to the Roku Community, @VegasRooted!

Thanks for letting us know about the issue you're experiencing with the audio setup on your Roku Ultra 2024. Don't worry; we're here to assist. 

To help us with the investigation, kindly provide your device details so we can take a closer look at the problem you're experiencing. 

• Roku device model, serial number, device ID, and Software Version. (these can all be found in Settings > System > About)
• Tracker ID (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID)

In the meantime, you may visit this support article on how to set up your Roku® streaming player for surround sound.

Please keep us posted. 

All the best,
Emman

[Tk44]

Don't waste your time, I did this last time with Roku and nobody did  a thing to follow up. No issues resolved either. Good luck

[StreamerUser]

@VegasRooted 

If you select and HIGHLIGHT Settings/Audio/Digital output format = Passthrough, what formats are detected? (The box on the right will state the detected formats).

If you don't see at least DD+ (Dolby Digital+) listed, you wont be getting 5.1 (or Atmos) for almost every streaming service/app (The Roku Channel, P+, and Apple TV aside).

However, unfortunately OS14 (and most RokuOS versions/builds) has Sound Modes enabled by default (including on a new 4850), and these disable multichannel output, so you need to disable them: 

During playback press Options (*)/Sound Settings/Customize sound modes/Volume Leveling & Dialog Enhancement = Off

NOTE:  a Factory Reset will return RokuOS to its default configuration including Sound Modes being enabled by default, so you will need to disable them again afterwards.