I've started having the freezing issue with all the apps on Roku. Issue started Wednesday September 18th. Video plays for 8-10 seconds, then freezes, while the audio still plays. The same apps work correctly when run directly on the TV, noticed the problem when I was using Xfinity Stream, then replicated the problem on other apps.
Any fixes for this? I've tried resetting it, and uninstalling and reinstalling the apps with no success.
Roku Ultra 4800X
Software Version 13.1.4 build 1510-C2
TV - Hisense HiSmartTV A4
Welcome, and thanks for posting here in the Roku Community, @NateNagy!
We appreciate you for letting us know about the playback issues with your Roku Ultra. Rest assured that we're here to help you sort this out so you can return to watching what you love.
Generally, it's uncommon for all the apps on your Roku to simultaneously stop working. This issue could be related to fluctuations in your internet connection. To address this, you can try the following troubleshooting steps to see if they resolve the problem you're experiencing:
For more playback issue troubleshooting steps, check out this support FAQ on How to resolve a channel playback issue.
Let us know if this works for you.
All the best,
Emman
Welcome, and thanks for posting here in the Roku Community, @NateNagy!
We appreciate you for letting us know about the playback issues with your Roku Ultra. Rest assured that we're here to help you sort this out so you can return to watching what you love.
Generally, it's uncommon for all the apps on your Roku to simultaneously stop working. This issue could be related to fluctuations in your internet connection. To address this, you can try the following troubleshooting steps to see if they resolve the problem you're experiencing:
For more playback issue troubleshooting steps, check out this support FAQ on How to resolve a channel playback issue.
Let us know if this works for you.
All the best,
Emman
Did your issue ever get fixed? I'm running into this problem as well.