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clr61
Channel Surfer
‎02-22-2023 08:12 AM

HDCP error messages- my TV is on a fixed wall mount- can't get to Roku stick

I constantly get that annoying HDCP error, and my fix has usually been to disconnect my Roku stick and then connect it back again.  Problem for me is, my Samsung TV is on a fixed wall mount, and I only have about an inch to reach in and disconnect and reconnect that stick!!!  Is there a fix to this HDCP error that DOESN'T involve reaching behind my TV!!!??? My knuckles are scratched up like crazy!

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RokuKarla
Retired Moderator
‎02-22-2023 09:21 AM

Re: HDCP error messages- my TV is on a fixed wall mount- can't get to Roku stick

Hi @clr61,

Thanks for reaching out here in the Community!

We recommend looking at the troubleshooting steps on our Support page here: What should I do if I see a “HDCP Error Detected” message or a purple screen?

I hope this helps!


Regards,
Karla

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