Solving playback issues

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tveng
Reel Rookie

HD Home run app not working again

HD Homerun app plays for several minutes then falls back to the guide info with Error Message : roku error malformed data. appears to be same issue as 6/9/2022 that I reported. happening on multiple rokus OS 11.0 HD Homerum date is 20220822.

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RokuLianna
Retired Moderator

Re: HD Home run app not working again

Hi @tveng
Thank you for the inquiry!

Does the issue only occur on the HomeRun app or across other channels installed on your Roku device?

Have you tried removing the affected channel HomeRun app and then re-install again? If not, we suggest starting there. In some cases, removing the affected channel and then re-installing it may help. Restart your device before re-adding the channel back in to ensure the process is successful. We recommend doing this through the Settings menu by navigating to Settings > System > Power (If there is no Power submenu, proceed to the next step.) > System restart.

For detailed instructions, refer to this Support link for more information: How to resolve a channel playback issue | Official Roku Support.

Let us know if there's any difference after.


Warm Regards,
Lianna

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