Solving playback issues

[MMJM]

Have you been able to find a solution? Ours is saying the same thing.

[msleeadavis73]

Me too in NYC!

It stopped working right before the Mare finale, and STILL keeps telling me to contact my tv provider. I've tried all the usual fixes. 

[Jdens]

Same here in northern KY. All tv’s that I use a Roku is giving me the same error message. The app is working on my iPhone, but I’m not trying to watch tv on my phone; which means it’s a roku problem and not with HBO MAX itself. 

[theCotu]

I went through all the steps. Reboot, reload etc. 

it just stops and tells me to contact my tv provider. Which is weird because they are my tv provider. Spectrum just sends the data. 

[Lucky0471]

Hi, yes. Someone else posted a response from HBO stating they are aware of the problem and appreciate our patience while they fix the problem.. ???

[awoods1]

Same thing happening to me as well.

[Swms]

I downloaded HBOMAX app on phone and screen mirrored! Worked perfectly. If you have devices that will allow screen mirroring, try it. Hope this helps until it’s working again.

[Randik1]

Well same problem as everyone tonight  No HBO. I did everything also..Reset etc.

Hopefully it will be fixed soon. Watched  Mare of Easttown on my laptop instead.

[copyleft]

So you pay for 2 subs? Or you pay @hbomax.com and enter your password on roku.

I’m a rokutv customer and get my subscription right from roku.

nice to know its just roku.

[Jakedaboss]

Same problem.  I've got a TCL tv & I'm in Chicago.