Solving playback issues

[jnyc]

Getting an error code when trying to watch anything the Gotham sports app.

I have tried uninstalling the app...signing out and then back in ... etc etc

The error code I always receive is - 0.1.1.41-A9-gg1001-roku

[renojim]

You should report that error code to Gotham Sports.  Error codes that come from within apps are specific to that particular app and only the provider/developer knows what they mean.

[RokuEmmanuel-D]

Hello, @jnyc.

Welcome aboard! Thanks for reaching out here in the Roku Community.

We're glad you shared this with us. Having this kind of issue can be pretty frustrating and we want to help you get this sorted out. 

To help us in the investigation, please provide the following information below:

• Roku device model, serial number, device ID, and Software Version. (these can all be found in Settings > System > About)
• Tracker ID (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID)
• Channel build version (Highlight the app from the Home Screen and press the Star * Button)

Please get back to us with more information. 

Thanks,
Emman

[jnyc]

Yep I did reach out to them - their response was ... underwhelming ... I was hoping there might be a workaround that others had figured out.

For others searching in the future for this error code there is no ETA on a fix and they are aware of it.

[RokuEmmanuel-D]

Thanks for keeping us posted, @jnyc.

We'd also like to help delve deeper into this issue. Could you please provide the device details requested below so we can take a closer look at this? 

We're anticipating your prompt response.

Best,
Emman