Solving playback issues

[Jeannemalone]

Last month this APP only on ROKU would freeze after a few minutes.  Every time I restated it and rebooted ROKU, THE SAME freeze happens.  My smart TV Fox News APP runs fine and never have an issue.  Only my two ROKU devices the FOX NEWS APP freezes!! This is not a FOX NEWS ISSUE.  THIS IS A ROKU ISSUE.  It gets fixed when enough people complain. It stays good for 4-5 weeks then starts freezing again.  FIX THIS ISSUE.

[Z-man-42]

No other app on my Roku freezes - only the Fox News app.  It is very frustrating.  On all other devices (smartphone, iPad…etc) whether I’m streaming via the Foxnews or my ISP’s app, I have ZERO issues.  

this is a ROKU issue, and I suspect if I were streaming CNN or MSNBC, it would freeze up at all.  There, I said it.  

[ITSXSWA]

Yup definitely happening again - Fox News channel hangs- restart the app, runs for a while and hangs  again 

[ITSXSWA]

Yup definitely happening again - Fox News channel hangs- restart the app, runs for a while and hangs  again 

[jenlan13]

• I'm getting ready to dump them if they don't fix it. They have one more shot to fix this. I removed the app to try and fix it and now I can't even get Fox news app on my home screen. This isn’t a Fox news app issue, this is definitely a Roku issue. I notice not as many people are complaining, I have a feeling they've already lost a lot of customers. 

[andyross]

This has been stated a million times already. The app developer is Fox News. Roku is only responsible for distribution of the app. Fox News is responsible for any bugs in the program, or how it interacts with the Fox News servers.

Roku is a unique operating system and requires different programming skills. Most all the other platforms are based on Android or iOS.

[Jeannemalone]

100% agree. If this is a Fox News issue, ROKU'S TECH  manager should be on the job working with the Fox News Tech dept TO RESOLVE THIS ONGOING PROBLEM. Seems like ROKU might have lots of DEI hires.  Mediocrity service at best!  

[andyross]

As I posted in another thread, I doubt Roku can do much if Fox News doesn't want their help, other than pull the app entirely.