Solving playback issues

[Americana]

This happens  on my new Gen 4 55" TCL on YouTube. Changing to Normal removes it but it cuts off a few lines of the picture. I would prefer Auto but purple lines are so annoying. Should I return the set ir do they all do this?

[RokuEuniceL · Accepted solution]

Hi @Americana,

Welcome to the Roku Community!

We appreciate you letting us know about this issue when streaming on your Roku device. We will work with you to know what went wrong so we can assist you further and fix the issue.

For us to better understand the issue you are experiencing, please provide us with additional information:

• Have you tried removing the YouTube channel, restarting the system, and adding back the channel to see if it fixes the issue?
• Is the issue happening on all contents and channels, or is this isolated to the YouTube channel only? (Specify)
• Can you please send us a photo of the running issue as our reference?

We look forward to hearing from you.

Kind regards,

Eunice