Solving playback issues

[Lensters]

After pairing a Voice Remote with me Express 4K+ (3941X) it drops video playback of any channel after 2-10 minutes and goes back to the home menu.  I pulled the batteries from the remote and it still happened, so it isn't the remote sending superious signals.  It isn't an app as I tested with Roku Channel, YouTube,  and Prime.  It isn't the network because my Streaming Stick still works just fine.

I chatted with support, but the person was useless and after it sent me to change which HDMI port the Roku was hooked to, they dropped the connection.

[RokuJohnB]

Hi @Lensters,

Greetings from the Roku Community!

We want to investigate further this issue that you're experiencing with the Roku Express 4K+. May we know what troubleshooting steps you have taken so far? Have you tried connecting your Roku device to an alternative wireless connection, like a mobile hotspot, and tried to see if there was no issue after connecting with it?

With detailed information, we will be able to assist you further.

Thanks,

John

[Lensters · Accepted solution]

If you'd read the last sentence of the first paragraph of my post you'd see it wasn't a network issue.  The issue was with the Roku.  I did a factory reset on it and it is working fine again.