Solving playback issues

[JBiggs]

So, the Discovery app randomly shuts off and returns us to the Roku home screen. Resetting the Roku doesnt help. Neither did removing and reinstalling the Discovery app. We signed out then signed back in to the app also, to no avail. This occurs across all networks and shows on the Discovery app. Also, this problem is occurring on two sets with two separate Roku devices.

[RokuJharra-Q · Accepted solution]

Welcome here in the Roku Community, @JBiggs!

Thank you for contacting us regarding your Discovery channel's randomly shutting down. We would be glad to assist you with resolving this problem.

We understand you have tried troubleshooting already, but the issue persists. We recommend performing a software update to see if it makes a difference. Please follow the steps below, and we hope this solution will work for you.

1. Press Home on your Roku remote
2. Scroll and select Settings
3. Select System
4. Select Software update
5. Select Check Now to check for updates manually

For further information, please visit our support page on How to update the software on your Roku streaming device.

Best regards,
Jharra