Solving playback issues

[BorisEthan]

Hi so my device lately tends to reboot a lot. Sometimes an endless loop of reboots 5-6 times in a row any idea why?

[RokuEmmanuel-D · Accepted solution]

Welcome, and thanks for posting here in the Roku Community, @BorisEthan!

We noticed you're encountering a frequent reboot loop to your Roku device. Don't worry; we're here to assist. 

Could you please tell us how you powered up your Roku? Is it directly to the TV's USB port or directly to the power outlet? The frequent rebooting of your Roku might sometimes suggest that it is not receiving any sufficient power supply; you can check it by applying the troubleshooting steps below: 

• Check the power supply of your Roku. To ensure proper functionality and avoid power shortages, always use the power adapter specifically recommended for your Roku device. Also, if the Roku is connected to a power strip, try connecting it directly to the power outlet. 
• If you're connected to a TV USB port, you may try a different USB port. Some USB ports have different power characteristics. Connecting your streaming player to a different USB port on your TV may resolve the issue.
• Try a different Power Adapter. You may want to try a different power adapter to see if it improves your current situation. However, we cannot guarantee that using an alternate non-Roku USB power adaptor will work reliably.
• Manually reboot your Roku device. A system restart is performed by removing the power cord from your Roku device for at least 10 seconds before plugging it back in. If reaching the power cord is inconvenient, you can also use the instructions below to perform a system restart from the Settings menu (assuming you can control your Roku device with the remote or the free Roku mobile app for iOS^® or Android^™).
  1. Press Home   on your Roku remote
  2. Scroll and select Settings
  3. Select System
  4. Select Power. If you do not see a Power submenu, skip to the next step.
  5. Select System restart

If performing the steps above does not resolve the issue, we highly suggest getting back to us and informing us about, when you start noticing this issue and the latest software version of your Roku.

We hope we'll figure this out soon. Let us know if this works. 

All the best,
Emman

[BorisEthan]

Well i do have it plugged into the USB in my TV. The few times well over a year or two ago where it was plugged into an outlet, I experienced more problems than having it plugged into the tv.

Haven't yet tried the possible fixes suggested yet. But ultimately the device eventually does stop the rebooting cycle. And then functions normally.  But these issues also are making me question it's a sign I should look into replacing the device. 

[RokuEmmanuel-D]

Thanks for keeping us in the loop, @BorisEthan. 

Please let us know if the suggested steps work for your Roku device. We'd be more than willing to assist you further. 

Thanks for your continued participation here in the Roku Community. 

Many thanks,
Emman

[BorisEthan]

I feel like I exhausted all the suggestions honestly. Still tends to reboot frequently. I do notice that the red light seems to be on almost all the time. Could just be the frequency it has been used too? I don't know. But I am tempted to just update my device. The fact alone that actual roku customer service won't help me with this issue is another factor of my annoyance with the situation. 

[RokuTakashi]

Thanks for keeping us posted, @BorisEthan 

The red light that is almost on with Roku devices indicates that the device is not getting sufficient or optimal power from its power source. A flashing red light means your Roku device is not getting enough power. You can try plugging your Roku into a wall outlet instead of using the USB port on your TV. You might also see a message that says, "Please use a wall outlet USB power adapter to power your Roku device."

In addition to this, may we know what specific Roku device you are having issues with and when you first encountered the issue? Furthermore, we recommend updating your Roku device to the latest software.

Keep us posted on what you find out.

Best wishes,
Kash

[BorisEthan]

I've mentioned in a previous post that I've had it plugged into to a wall outlet before and the red light was on too. So, it's not really much of a help.