Solving playback issues

[Sheashea]

Helpppppp!! I got to sub(for Roku channel ChrunchyRoll just to watch this one! 

Model:3930RW - Roku Express

Serial # :X00400L1UP1G(S01333D1UP1G)

SV: 14.1.4 • build 7709-AE

Tracker ID Issue: 1G-042-051

[RokuRiamie-D]

Thank you, @Sheashea and @nraff, for providing your Roku device information.

Rest assured we have coordinated this with our Roku team for review. We will update you once we have more details about this matter.

Additionally, we would like to know what troubleshooting steps you have taken to fix this issue. In the meantime, we suggest you try the following:

1. Update the channel
2. Restart your Roku device
3. Does this only occur in the movie "The Wolf Children Ame and Yuki," or is any other content affected?

We will wait for your response.

Cheers,
The Roku Community Team

[nraff]

I have updated the channel and restarted several times.  This only occurs with the wolf children movie and only at time stamp 1:13:20.  I don't know what else to try as far as troubleshooting.

[RokuRiamie-D]

Hi @nraff,

We appreciate you providing additional information about your issue. We have coordinated this with our Roku team. Your patience and cooperation are appreciated as we work on this matter.

Thank you for your understanding.

Cheers,
The Roku Community Team