Solving playback issues

[RokuJohnB]

Hi @Boblb,

Greetings from the Roku Community!
We'd love to further investigate this issue that you're experiencing with the commercial freezes. May we know what channel you are experiencing this issue on?

We'll wait for your response.

Thanks,

John

[JILLYBEAN6669]

Just started happening to us, or at least just noticed it.  Interesting that it's ONLY the Roku channel movies.  I did use the reset channel in the options from the home screen and it worked normally for about half an hour.

[JILLYBEAN6669]

It's only the Roku movies.  Live TV on the Roku channel and any other content is working normally.  We have 4 devices and they all do the same thing - we have more than one type of box so it's not isolated to one product.

[RokuCarly]

A warm welcome here in the Roku Community, @JILLYBEAN6669!

We sincerely apologize for any inconvenience this may have caused you and appreciate you for trying to troubleshoot the app to no avail. 

Our team is aware of this occurring issue and would be more than happy to include your device/s in the process of review and correction. With this being said, kindly provide us with the following details below:

• Roku device model, serial number, device ID, and current OS version. (this can all be found in Settings > System > About)
• Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)

Mentioning you have four devices, you can provide us with just one. In the meantime, you can highlight the app and then press the star* button on your remote to update it. 

We'll be anticipating your response as we are more than eager to fix this and provide you with the best streaming experience through Roku. 

Best regards.
Carly