Solving playback issues

[Molliemo]

My Roku is having the same issue. It’s black and white & it’s dim. I swapped HDMI cables, I swapped the HMDI holes, i reset my Roku, there’s no update & ive googled everything…. Why is this an issue? And how can I fix it?

[RokuTakashi]

Hi @Molliemo,

Greetings and welcome to the Roku Community.

We appreciate you for posting and reaching out for support. We're glad to assist. What specific Roku device are you having issues with? Also, can we have visuals of the issue you're having? An image or video would much be appreciated.

We look forward to hearing back from you.

All the best,
Kash

[Molliemo]

It wouldn’t let me post or take a video, but here is a picture. The Roku device 

has been reset, unplugged and plugged back in, I even swapped the HDMI cables to see if that was the problem, I swapped the HDMI holes. But it won’t fix. It’s black and white and really dim as if a lightbulb went out. But my tv is completely fine it’s the device having issues and I don’t understand why.

[RokuERey]

Thanks for the update, @Molliemo!

Could you tell us if you have another TV that we can try and let us know if there are any differences? If the issue persists, could you please provide us with the device serial number so we can look into it?

Thanks,

Rey

[Rae24]

I'm having the same problem with a roku strembar is there a solution yet?

[RokuTakashi]

Hi, @Rae24

Thanks for posting, and welcome to the Roku Community.

We understand that you're having a display quality issue with your Roku Streambar, and we'd like to gather further details for us to assist you better. Kindly provide the following details below:

• Is this happening to a specific channel or throughout the Roku platform?
• Have you tried any troubleshooting steps such as restart or power cycle?
• When did you first encounter the issue?
• Can you provide us with an image?

With more details related to the issue, it'll help us better understand the problem at hand.

We look forward to your response.

Best wishes,
Kash