Solving playback issues

[dboldin]

Hello,

I've tried all the troubleshooting suggestions on this thread to no avail: https://community.roku.com/t5/Issue-Tracking-Board/SOLVED-Hulu-channel-closed-captions-is-out-of-syn...

Could I get some assistance, please?

[RokuTakashi]

Hi, @dboldin 

Thanks for posting, and welcome to the Roku Community.

We understand the issue you have encountered with the closed caption being out of sync with the Hulu app, and we appreciate your efforts in resolving the issue. 

In this regard, we recommend reaching out to Hulu's support directly since channels and apps on the Roku platform are directly designed and maintained by the channel provider. They provide assistance with issues within their app with a workaround or develop an update to address an issue.

For more information, you can visit Hulu Help Center

We hope you find this information helpful, and feel free to reach out to us if you have further concerns or inquiries.

Best wishes,
Kash

[obscureone]

Just want to say I'm having the same problem

[RokuTakashi]

Hi, @obscureone 

Thanks for posting in the Roku Community.

We acknowledge that you are having the same issue as the original poster in this thread regarding the Closed Captions with Hulu not in sync. As advised, please refer to the information we have posted in this thread for the resolution in this regard.

We hope for your understanding.

Best wishes,
Kash

[Myeamans]

Why is this only a Hulu problem? It should not be only their problem to deal with when it only happens on your tv. I will never buy another Roku tv ever again. I don’t have any issues with any other tv I own but the Roku. I can watch Hulu on everything except my Roku & it’s stupid. I don’t get it. Hulu is impossible to get in touch with & they don’t help, they say to contact you, you say to contact them! Great! Glad I’m paying for this. I also love having to rewrite this stupid post every day because Roku signs me out for my security because someone’s going to “gasp” get into my account & start posting scary messages on here?!