Solving playback issues

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StreamerUser
Roku Guru

Re: Choppy sound on music videos - Roku Ultra

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@Vivi3 

Unfortunately you still haven't listed the detected formats:

Highlight Settings/Audio/Digital output format = Auto  (What formats are listed in the detected formats on the right when you HIGHLIGHT Auto?).

You also still haven't provided the brand/model of the TV (it matters since your TV is providing the decoding of any Dolby/DTS bitstreams since your 4660 is passthrough-only).

Also, even though you may have disabled the RokuOS "volume modes" (Options (*)/Volume mode = Off) , YT has a new "Stable Volume" setting that is enabled by default:  During playback press Up/Up/Settings/Stable Volume = Off (unchecked).

Similarly Prime has volume modes as well:  During playback press Down/Audio options/Dialogue boost = Off

Make sure volume modes are disabled in RokuOS, YT, and Prime, and check the TV's (brand/model unknown) audio settings in regards to decoding/transcoding/leveling/sync.

 

Vivi3
Channel Surfer

Re: Choppy sound on music videos - Roku Ultra

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@StreamerUser  Thank you so so much!  I didn’t even know about those settings - yes, it turns out “stable volume” box was checked in YouTube. Unchecking that box fixed the issue. I’ll check Prime and other apps.  Again - thank you! I appreciate it!! 

- accepting as resolution. 

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