Solving playback issues

[rustyo8773]

I cannot watch mgm+ on my roku  and can’t get help from support as it says my device is not eligible for live support. MGM plus just starts a movie for a few seconds then stops as does anything on mgm plus. I have a roku express . Any way to solve it? Mgm plus keeps telling me to get in touch with roku support which I can’t. Every other channel on my roku streamer works fine. 

[RokuJharra-Q · Accepted solution]

Greetings here in the Roku community, @rustyo8773!

Thanks a lot for letting us know about this issue! We're eager to dive in and get to the bottom of it. Before we jump in, when did you first notice the issue?

We recommend the following steps to help resolve the issue:

1. Uninstall the channel by highlighting it, pressing the * button, and selecting "remove".
2. Clear cache and data: From the Roku home screen, navigate to Settings > System > Advanced system settings > Network connection reset. Choose "Reset connection" and then-
3. Restart your Roku device by unplugging your TV and then plugging it back in. This step can help clear any temporary cache or data-causing issues.
4. Check your internet connection: Ensure that your Roku device is connected to a stable internet connection. You can test your internet connection by going to Settings > Network > Check connection on your Roku device. If your connection is weak or unstable, try restarting your router or contacting your internet service provider for assistance.
5. Reinstall the channel by pressing the home button on your Roku remote, scrolling and selecting "Store", and then adding the channel from there.

If you haven't tried any of the troubleshooting provided on our support page, here is how to resolve a channel playback issue.

Let us know how it goes!

Thanks,
Jharra