Solving playback issues

[dterrill]

Just recently not able to stream playback on multi apps : disney, paramount. apps menus, movie trailers play fine but play the movie and colors are distorted colors so vibrant you can not see picture. Used to work fine so my assumption one the latest updates changed something, how can it be fixed?

[RokuEuniceL]

Hi @dterrill,

Thanks for posting to the Roku Community!

We are glad to assist you with your problem with streaming Disney+ and Paramount+ channels. In some cases, removing the channel and then reinstalling it may help. Please follow the steps below:

1. Remove the channel: Highlight the channel tile on your home screen and press the Star button to open the options menu. Select Remove channel and confirm.
2. Restart your Roku device: Restart the device from the settings menu. Go to Settings > System > System Restart > Restart.
3. Re-install the channel: After your Roku device restarts, visit the Roku Channel Store and add the channel again.

To improve the image quality, check out this link here if you are using a Roku TV.

Let us know if it works.

Warm regards,

Eunice